FAQ

When will I receive my order?

Please give us up to 7 days to ship out within Metro Manila and 10 days to ship out outside Metro Manila. If you do not get your order 10 days after placing your order, please contact us at hello@rossdu.store

We plan to ship out orders every Tuesday and Friday. This web store is a small, one-person operation. Thank you so much for your support, patience, and kindness as I figure out how to navigate this endeavor!

 

How do I track my order?

Once your parcel is ready for delivery, we will send you an email including a tracking number. You will be able to track your parcel through the ff website: https://app.gogoxpress.com/track/.

 

Can I book my own courier?

Yes. If you’ve chosen pick up as your delivery method, please wait for an email to confirm that your order is ready for pick up. Our pickup point is in Quezon City, Metro Manila, Philippines.

 

Do you offer international shipping?

As of now, we only ship within the Philippines, but if you’d like to figure out a way to ship, send us an email at hello@rossdu.store

 

What payment methods do you accept?

Currently, we accept GCash, BPI, and Unionbank transfers via Paymongo or manual online transfer through the ff accounts:

GCash
Rosslynd Kamille Du
09064902893

BPI
Account Name: Rosslynd Kamille M. Du
Bank Account No.: 3899 1699 55

UnionBank
Account Name: Rosslynd Kamille Du
Bank Acc No: 1096 4040 7833

 

Do you have a refund or exchange policy?

We only accept returns or exchanges for items with flaws or defects. Please email us at hello@rossdu.store for any return or exchange inquiries.